Call Centre Operators Doing Their Best

--by wayfarer, posted Nov 13, 2008

We all hate call centres. Right? Me too.

Recently we changed our internet provider. There were the usual set up problems and I called the helpline. Someone in India told me, in my living room in the UK, how to get the computer to work.

I changed my bank account at the same time and had to re-direct Child Benefit payments. I phoned a big government department and a woman there dealt whith my problem in seconds - and even fixed a problem I didn't know I had.

My daughter has a Bebo page (a friends chat site) and some twisted soul hacked into it, putting inapropriate contents on it. Luckily she told me and we were able to hide it but not delete it. I phoned someone in California(!) who told me it would be fixed, but it might take a week. Today, I checked the Bebo page and, without any further promting from me, my "friend" in California had kept her promise.

We all hate call centres, with their long waits, their "dial one for ..." and being passed from pillar to post, but there are hundreds or thousands of call centre operators out there quietly doing their very best.

Let's hear it for folks the whole world over who have difficult jobs to do and often have to be the butt of our complaints, but still take pride in doing the best they can!

2457 Reads

Posted by wayfarer
Nov 13, 2008
Comments (10)

Readers Comments

Jpez wrote: I worked at a call center and it is indeed a thankless job. Kudos for acknowledgment.

JuneBug wrote: These people are far and few, so it is always a nice surprise when we get hooked up with one that actually ''wants'' to help!! I appauled them as well!! :}

AURELIA wrote: Here, Here!!! Nice to hear all things worked out with a little help from our "friends" out there. ~Aurelia

falsemonkeypuzzl wrote: Call centers, I'm sure, are thankless jobs. High stress. And when these folks are treated nicely by us, it makes it easier for then to continue to be kind to others. So good of you to bring this up and remind us!

MakeSomeoneSmile wrote: How nice of you to appreciate some folks who probably don't get that very often! I applaud you both!

mitu915 wrote: yes, there are some kind-hearted call center employees out there. one who is a cousin of a cousin who ended up befriending his customers, so much so that they sent him a bunch of blankets to where he works in india so he could distribute them to the poor in india! :)

Tigerlily wrote: Yep. Agreed. Keep us conscious to be kind to them.... please. ;)

nidhena wrote: That's a really nice way of looking at it - mostly people just like to complain about the wait times etc. (myself included), so thanks!

PayingForward wrote: This is a great reminder. Thank you ... and thank you for taking the time to appreciate people. God bless you. :)

wotserface wrote: Wayfarer I know exactly where you are coming from, I had a similar thing when changing my server. Sometimes they are helpful and sometimes totally useless or engaged, but the one thing a lot of them are, are patient, friendly and very helpful, and reassuringly so. Thanks for pointing out this and reminding us that they are people too x

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