They accidentally overbooked two parties at the same time and were asking me to move my time.
The employee was so stressed out she could hardly speak. I felt like I coached her on how to handle a difficult situation. I asked about different times available, some details about the party that was booked at the same time as mine, and so on.
In the end, the pizza place, myself, and the other party, all compromised and both parties are able to take place on the same day. If I hadn’t agreed to change my time, they would’ve had to cancel the other party, which was a baptism, because it was never written down. Although it was irritating at first, it was a much better outcome knowing that no one will be disappointed.
When you put yourself in the other person's shoes, problems suddenly become easier to solve for everyone. :-)
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- Posted by lbsilveira
- Apr 23, 2018
- Comments (11)
Readers Comments
savraj wrote: That's so understanding and nice of you
RoseMarie wrote: So so kind x 💓
kiwicat wrote: Its kind, and again a situation where the ripples of kindness and compassion are far reaching.
AndiCas wrote: Great story of understanding and o finding a solution that works out best for everyone.
splain wrote: You made this happen in a really obliging way. Very kind
Mish wrote: Bless you for being so kind & thoughtful.
kjoyw wrote: Such wonderful working together.
lindariebel wrote: Well done.
pluto178 wrote: Yes and she doesn't earn enough to be taking on the responsibility of the company well done for calming everything down x
Iman wrote: nice
