A Supermarket Checkout Operator with a Special Touch
--by wayfarer, posted Jan 14, 2010
I had posted an earlier story about a supermarket checkout operator who had risked her job to help an old man find his wife’s favourite talc.
Well, I was in her queue again today. In front of us were a woman and her young (maybe around 10 year old) daughter. As part of their shopping they were buying a DVD which had to be brought from elsewhere in the shop.
While the chechkout operator was scanning and bagging the rest of the shopping she chatted with the mother about Easter eggs, grandkids and other stuff.
I just happened to be looking at the daughter when another member of staff brought her the DVD. The girl’s face really lit up with delight and appreciation. Sad to say, it’s not a sight you see so often.
When it came my turn to be served I commented on the girl’s obvious happiness with her DVD. “She has special needs,” the checkout operator told me. “I’m not sure what the problem is, but …”
She went on to explain that problems had arisen in the past with checkout operators holding things too long, folding things the “wrong” way, and so on. Minor incidents like those had been known to really upset the girl. And, of course, that upset the mother.
But there hadn’t been any sign of upset. How had they got over the problem? Now, it seems, the mum always brings her daughter and her trolley to the same checkout. (The checkout where my favourite operator works.) No matter how long the queue.
“I know what’s “allowed”,” my friend said. But there had been no hint of any special considerations while I watched. All I saw was friendly chatter, a comfortable mother and a very happy girl! It was nothing much, but at the same time it was a big deal. It was a moment of love and kindness that would have passed me by if I hadn’t taken the time to chat.
How wonderful, I thought, to be the person that people with problems seek out, because they just know that you will ease them through the day with a smile.
Of course I told her that! And she just waved it away with a smile.