--by kat94, posted Jan 29, 2023
While browsing one of the shops, a lady came up to me and started a conversation. She said she'd just been given terrible news, that an old friend of hers had passed away with cancer.
I could see the shock and sadness through her eyes and in that moment I know she needed to be listened to and comforted. Which is exactly what I did. I offered her a hug and lent her an ear for however long she needed.