Customer Service Smiles

--by denisemj, posted Aug 30, 2012

I work as a contractor at a senior center and absolutely love it. My days are spent coordinating rides for seniors from volunteer drivers.

Today, a lady called saying she was unable to get her medication from the pharmacy. Usually, our center requires a three-day advance notice for local rides. We also require folks to fill out an application and a waiver.

With these things in mind, I decided that this was my opportunity to go above and beyond the call of duty.

I filled out the application and told her I would come pick her up.

"You will?" she asked, slightly shocked.

"Yup."

I sent an email to my manager and off I went.

It was a nice day to be out. We had a pleasant ride, and along the way, I found out she has cancer. Despite the illness, she still embraces life with a lot of faith. After arriving back at her home, I gave her a small pamphlet with inspirational writings.

"Thank you," she said with a smile, "This is going on my refrigerator!"

In taking the time to give her a ride, I received the gift of her spirit and life's simple joys.

3582 Reads

Posted by denisemj
Aug 30, 2012
Comments (10)

Readers Comments

jsmc10 wrote: This was such an amazing thing to do, thank you for being there for someone in need :)

heavensto wrote: There is so much joy in service as an angel!

TXWildflower wrote: Thank you for taking the time to go out of your way and help this lady get her medicines, and for sharing your story.

May god bless you in many ways!

Susan Beckett wrote: Lucky are those of us who spend time with older adults, they have been where we are and are now are where we are going who better to learn from.

Jami2d wrote: Beautiful way to look at it. Your working just where you need to be and embracing it. You go girl!

Shalom wrote: That is a win win win situation.

sanserif wrote: That's really nice of you to go beyond your call of duty. Thanks for sharing your story.

MonkeyLoverR wrote: Thank you so much for acknowledging what was not required of you and doing it anyway, simply for the well-being of others. :-)

LucyStar wrote: Thank you for helping someone in need! :)

MakeSomeoneSmile wrote: Bless you for taking the time to spread some kindness! :)

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