Let Me Talk To Your Manager!

--by Swift, posted Jan 6, 2008

Today as I was filling up my car with gas at a local gas station, I ran into problems with my debit card and was forced to have the attendant reset the pump. This has not happened to me many times, but I have been victim of my own fumbling fingers on occasion.

The attendant that helped me out went out of their way to make sure that my experience with their station, with my purchase and that little part of my morning was ideal. When I entered the station to pay for my gas manually (I had given up on the pump at this point) he explained to me that he saw I was in a little bit of a hurry and wanted to help me out.

It wasn't much for him to do. He recognized that I was having troubles and reacted pleasantly and effectively. He could just as easily have ignored me and focused on his backlog of clients.

After paying for my gas, I asked him to speak with his Manager. I lowered my voice a little and somewhat played up that I was interested in a complaint. Naturally when someone asks for a Manager, the expectation is just that... a complaint.

Shocked and surprised, the attendant called the manager with a bit of concern and fear. In front of the lineup, and the attendant, I proceeded to let his manager know that because of his little actions, he had succeeded in ensuring that I would continue to have a smile on my face this morning.

Its not always necessary to contact a store manager or supervisor to complain. Strive to ensure that good deeds are rewarded with at least compliments. Managers and store personnel like to hear this feedback too!

1877 Reads

Posted by Swift
Jan 6, 2008
Comments (8)

Readers Comments

Reelah wrote: Its great that you did this, halped make both of you days a little brighter :)

ann nguyen wrote: Always good to pass on the thanks. We do not acknowledge the kindness of others enough. It is true that it can change our whole day.

brighteyes wrote: LOVE IT....YOU LITTLE KINDNESS CO-CONSPIRATOR.....APPRECIATION FOR A JOB WELL DONE IS SOMETIMES RARE, ALWAYS UPLIFTING AND MOTIVATES CONTINUED GOODWILL

Tigerlily wrote: So sweet. (And rarely done.) You were so thoughtful. Thank-Q.

MakeSomeoneSmile wrote: I think that is a terrific thing to do! You are right, when requesting a manager it is almost always for a complaint. Good for you for making a difference in someone else's day!

AURELIA wrote: Good for your for acknowledging good service. Many are quick to run to a manager to complain...you are incredible for praising!!!! You've made a difference...thank you. ~AURELIA

JuneBug wrote: You took the time to make his day too!

Nickgrand wrote: Thats great!! Im sure the man was happy you were not going to compliant to haha!!

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