Remembering a Name Makes All the Difference

--by TheakstonCat, posted Oct 6, 2008

Today, I needed to ring the helpline of my internet provider -once again! I have had problems with disconnecting and called the line to ask them to reset my connection. I was put through to a young man, who gave his name and asked what the trouble was. He tried his best to help, but it took a long while and I was on the phone for quite some time. He apologised to me several times for keeping me waiting. It was as frustrating for him as it was for me I am sure.

Finally - to his relief - I was reconnected. I thanked him for his help, using the name he had given to me at the beginning of the call. He was very surprised and I could hear the smile in his voice as he said, "Thank you for remembering my name - we are not often thought of as people, just technical assistance - you have made my day!"

Small acts - big differences.

1891 Reads

Posted by TheakstonCat
Oct 6, 2008
Comments (6)

Readers Comments

JuneBug wrote: This is so true....Small acts-big difference. I like that! I am sure that person gets alot of negative stuff and just remembering the name meant something. Apparently you are a patient person. That paid off for both of you...:}- June

makesomeonesmile wrote: The small things do make a difference. Thanks for doing the little things that matter!

Raqui wrote: I agree many times they are not seen as people just a voice on the other end. You dont realize that they are just following a promt a script and they are told it is suppose to work and when it doesnt they are bewildered and frustrated that they couldnt help.

Hugs for remembering his name Raqui

behappy wrote: Many people get frustrated with the people on the other end of the phone when they ring up for help and can't get it, and i often wonder how the workers can possibly enjoy working but it is obvious now that it is the odd person who appriciates their efforts such as you that keeps them hanging on! Thanks for the kindness you showed!

gianjot wrote: Oh, that is nice, i shall remember and try to do the same.

shradha wrote: Ahh, the little things. :)
I will definitely be more present and pay more attention from now on when i speak to anyone. Thanks for the reminder!

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