Last August when we visited our daughter at university we went to a meal and it was rather disappointing.
When I completed the survey, I said I was disappointed it wasn't up to the usual standard and that the restaurant itself wasn't properly ventilated. I gave them my email address and
asked them to contact me.
A member of the management team contacted me and asked for my phone number so they could discuss it with me. Katie rang me and we had a great conversation. She asked me to let her know when we would be coming again. We went to visit our daughter again yesterday so last week I emailed Katie and she booked us in. We had a great meal and Richard and I had a glass of wine each. When I asked for the bill they had only charged for the wine which was a lovely surprise.
I emailed her this morning to thank her so much for doing this.
When I completed the survey, I said I was disappointed it wasn't up to the usual standard and that the restaurant itself wasn't properly ventilated. I gave them my email address and
asked them to contact me.A member of the management team contacted me and asked for my phone number so they could discuss it with me. Katie rang me and we had a great conversation. She asked me to let her know when we would be coming again. We went to visit our daughter again yesterday so last week I emailed Katie and she booked us in. We had a great meal and Richard and I had a glass of wine each. When I asked for the bill they had only charged for the wine which was a lovely surprise.
I emailed her this morning to thank her so much for doing this.
693 Reads
- Posted by Helenconnell2
- Mar 9, 2020
- Comments (5)
Readers Comments
Mish wrote: Wow. That’s what I call really great responsive customer service. Good on them & good you had shared about your disappointment. Bravo ðŸ‘ðŸ»
gardengal10 wrote: I would definitely patronize a business that was so concerned about its service to customers. Good for you for kindly pointing out your problem.
Rajni wrote: Free meal gives us an opportunity to pay it forward. Restaurant offered you free meal for giving them opportunity to improve by showing them their mistakes. You did a wonderful job giving restaurant an opportunity to improve.
kmbhai wrote: good to learning..
OlivierChhu wrote: Great to hear that story! Great to hear that clients can provide constructive feedbacks, and that they can be used in a positive way :)
