Lovely Restaurant Surprise
--by Helenconnell2, posted Mar 9, 2020
When I completed the survey, I said I was disappointed it wasn't up to the usual standard and that the restaurant itself wasn't properly ventilated. I gave them my email address and asked them to contact me.
A member of the management team contacted me and asked for my phone number so they could discuss it with me. Katie rang me and we had a great conversation. She asked me to let her know when we would be coming again. We went to visit our daughter again yesterday so last week I emailed Katie and she booked us in. We had a great meal and Richard and I had a glass of wine each. When I asked for the bill they had only charged for the wine which was a lovely surprise.
I emailed her this morning to thank her so much for doing this.